Indian BPO's in trouble

India has been boasting about the success in Information technology business and BPO business. India is popularly known as the Back office of the World. We have also seen significant boom in economy due to these business'.
A recent news report on a UK based channel called Channel 4 was about the data theft scandal in Indian BPO's. The video of the news report is on the site, Click here to see the report.
The video footage shows a undercover reports names Sue Turton pretending to be a businesswoman from UK who wants to startup her own call center. IBN Live reports about the footage on Channel 4.

Having sent out word that she was looking for "financial information on UK customers for her own agents to target", she meets a "former bank manager" in "a plush hotel" in Delhi.
The man offers financial data of UK customers. He offers "leads" — sensitive, confidential data like credit card details and bank account numbers.
The man shows Turton a sample of these leads, which contained complete information of credit card customers — right from their names, addresses to the three-digit security number behind the cards.
The man says he could source the "leads" for a hundred thousand customers.
Turton claims independent experts in the UK had confirmed that the data was genuine.
Turton then travels to Kolkata where she meets a call centre consultant who offers her details of 200,000 bank customers in the UK and "unlimited leads through brokers".
In the second meeting with Turton, the consultant arrived with actual voice recording of a UK customer. A hidden camera recording of this meeting shows an agent soliciting information from a UK customer and "coaxing" her to hand over her credit card details.
The alleged scam was unearthed during a 12-month probe by its Dispatches programme. The investigation was to expose "data farming — the unauthorised ‘harvesting’ of personal data to be sold on or exchanged for profit."

We need to wait and see if the Indian BPO business is going to face any repercussions because of these events. Wish the people in BPO realize the seriousness of these kind of issues.

(Source : IBN Live)

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